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Privacy Policy

Your Journey to Healing, PLLC
Website: https://www.yourjourney2healingpllc.org/
Business Address: 1660 S University Dr. #1102, Fort Worth, TX 76107
Email: vowens@yourjourney2healingpllc.org
Effective Date: January 2026

1. Introduction

Welcome to Your Journey to Healing, PLLC (“Your Journey to Healing,” “we,” “us,” or “our”). We are committed to respecting your privacy and protecting the information you provide to us.

This Privacy Policy explains how we collect, use, disclose, maintain, and protect information obtained through our website, https://www.yourjourney2healingpllc.org/ (the “Website”), as well as through certain electronic communications and online services associated with our practice.

Your Journey to Healing, PLLC is a mental health counseling practice that primarily provides services remotely, including telehealth services. Because we provide healthcare services, certain information may be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.

This Privacy Policy applies primarily to information collected through our Website and related online interactions. It does not replace our Notice of Privacy Practices (“NPP”), which describes how we may use and disclose protected health information (“PHI”) and explains your rights under HIPAA. If you are a current or prospective client, you should review our Notice of Privacy Practices in addition to this Privacy Policy.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with our Website and services, we may collect information that you voluntarily provide, information collected automatically, and information received from third-party services.

Information You Provide Directly

You may voluntarily provide information when you:

  • Contact us through the Website;

  • Request information about counseling services;

  • Schedule or inquire about an appointment;

  • Complete an online form;

  • Subscribe to communications or updates;

  • Communicate with us by email;

  • Submit information through a third-party scheduling, intake, payment, or client portal;

  • Participate in telehealth services; or

  • Otherwise communicate with Your Journey to Healing.

This information may include your:

  • Name;

  • Email address;

  • Telephone number;

  • Preferred method of contact;

  • Appointment-related information;

  • General information about the services you are seeking; and

  • Other information you choose to provide.

Please do not submit highly sensitive medical, mental health, financial, or other confidential information through a general Website contact form unless specifically instructed to do so.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our Website provider, hosting provider, analytics services, or other technology providers.

This may include:

  • Internet Protocol (IP) address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Date and time of your visit;

  • Referring website;

  • Approximate geographic information;

  • Website interaction information; and

  • Other technical information about your device or connection.

This information is generally used to operate, maintain, secure, and improve our Website.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, analytics tools, or similar technologies.

Cookies are small files placed on your device that may help a website recognize your browser and remember certain information.

We may use these technologies to:

  • Help the Website function properly;

  • Understand how visitors use the Website;

  • Improve Website performance;

  • Monitor Website security;

  • Analyze Website traffic; and

  • Improve the user experience.

Some cookies or similar technologies may be provided by third-party service providers.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

4. How We Use Information

We may use information collected through our Website and related services to:

  • Respond to inquiries;

  • Communicate with you about services;

  • Schedule or facilitate appointments;

  • Provide requested information;

  • Operate and maintain our Website;

  • Improve our Website and services;

  • Maintain Website security;

  • Prevent fraud, abuse, or unauthorized activity;

  • Communicate administrative information;

  • Comply with applicable legal and regulatory requirements; and

  • Carry out other purposes permitted by applicable law.

If information constitutes protected health information under HIPAA, we will handle that information in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.

5. Protected Health Information and HIPAA

Your Journey to Healing, PLLC may be considered a covered healthcare provider under HIPAA. Information created or received in connection with the provision of healthcare services may constitute protected health information (“PHI”).

PHI is subject to specific protections under HIPAA and applicable state law.

Our Notice of Privacy Practices explains:

  • How we may use and disclose PHI;

  • Your rights concerning your PHI;

  • How you may request access to or copies of your PHI;

  • How you may request amendments to your PHI;

  • How you may request restrictions on certain uses or disclosures;

  • How you may request confidential communications; and

  • How to submit a privacy complaint.

This Website Privacy Policy does not replace our Notice of Privacy Practices.

6. Information Submitted Through Website Forms

Our Website may provide forms or other methods for contacting Your Journey to Healing.

Information submitted through a general Website form may not necessarily be transmitted through a HIPAA-compliant system.

For your protection, please do not use a general Website contact form to submit detailed information regarding:

  • Mental health symptoms;

  • Diagnoses;

  • Trauma history;

  • Medications;

  • Medical conditions;

  • Crisis situations;

  • Detailed treatment history; or

  • Other highly sensitive health information.

If we provide a designated secure portal or HIPAA-compliant electronic system for communicating sensitive information, please use that system instead.

7. Electronic Communications

If you provide us with your telephone number or email address, we may use that information to communicate with you regarding services, scheduling, administrative matters, or other communications you have requested.

Email and standard text messaging may not be completely secure. Information transmitted through ordinary email, SMS/text messaging, or other electronic communication methods may potentially be intercepted or accessed by unauthorized individuals.

We encourage clients to use secure, designated communication methods when discussing sensitive health information.

You should not use email, text messaging, or the Website to communicate with us about an emergency or crisis.

8. Telehealth and Remote Services

Your Journey to Healing primarily provides services remotely, including telehealth services.

Telehealth services may involve third-party technology platforms used for video sessions, scheduling, electronic documentation, messaging, payment processing, or other practice-related functions.

We take reasonable steps to select and use technology designed to protect client information and, when required, enter into appropriate agreements with vendors handling PHI.

However, no electronic communication system or internet transmission can be guaranteed to be completely secure.

Clients participating in telehealth are also encouraged to take reasonable steps to protect their own privacy, including participating from a private location and using password-protected devices and secure internet connections when possible.

9. Third-Party Service Providers

We may use third-party companies and technology providers to support the operation of our Website and practice.

These services may include:

  • Website hosting;

  • Website analytics;

  • Appointment scheduling;

  • Electronic health record or client portal services;

  • Telehealth platforms;

  • Payment processing;

  • Insurance or billing services;

  • Email communications;

  • Text messaging;

  • Cloud storage;

  • Administrative services; and

  • Other technology or business-support services.

Third-party providers may have their own privacy policies and terms of service.

When a third-party provider handles PHI on our behalf, we will take appropriate steps required by applicable law, which may include entering into a Business Associate Agreement when required under HIPAA.

10. Payment Information

If you make a payment for services, payment information may be processed through a third-party payment processor.

We generally do not store complete credit card or debit card numbers on our Website unless specifically stated otherwise.

Payment processors may collect and process payment information according to their own privacy policies and applicable security requirements.

11. Information Sharing and Disclosure

We do not sell your personal information for monetary consideration.

We may disclose information when reasonably necessary to:

  • Provide requested services;

  • Operate our business;

  • Schedule appointments;

  • Process payments;

  • Coordinate care;

  • Work with authorized service providers;

  • Comply with legal obligations;

  • Respond to lawful requests from government authorities;

  • Protect the rights, safety, and security of our clients, practice, Website, or others;

  • Detect or prevent fraud or security concerns; or

  • Fulfill another purpose permitted or required by applicable law.

For PHI, permitted uses and disclosures are governed by HIPAA and applicable state law and are further described in our Notice of Privacy Practices.

We will not disclose PHI for purposes unrelated to treatment, payment, healthcare operations, or another legally permitted purpose without the required authorization, except as otherwise permitted or required by law.

12. Marketing Communications

If you voluntarily provide your contact information for marketing or informational communications, we may use it to send communications you have requested or consented to receive.

You may unsubscribe from non-essential marketing communications by following the unsubscribe instructions included in the communication or by contacting us at:

vowens@yourjourney2healingpllc.org

We will not condition your receipt of mental health treatment on your consent to receive marketing communications.

13. Your Privacy Choices and Rights

Depending on the nature of the information involved and applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request information about how your information is used;

  • Request access to certain information;

  • Request correction of inaccurate information;

  • Request deletion of certain information when legally permitted;

  • Opt out of certain communications;

  • Withdraw consent where processing is based on consent; and

  • Exercise rights available to you under applicable privacy laws.

If your information constitutes PHI, additional rights may apply under HIPAA. Please refer to our Notice of Privacy Practices for information about your HIPAA rights.

To submit a privacy-related request, contact:

Your Journey to Healing, PLLC
1660 S University Dr. #1102
Fort Worth, TX 76107
Email: vowens@yourjourney2healingpllc.org

14. Data Security

We take reasonable administrative, technical, and physical measures designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

You understand that transmission of information over the internet carries some degree of risk.

If we become aware of a security incident involving protected information, we will respond in accordance with applicable federal and state law.

15. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and clinical records, comply with applicable legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legal rights.

Clinical records and PHI may be retained according to applicable healthcare record-retention requirements and our practice policies.

16. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children through general Website forms or online services without appropriate authorization.

Because Your Journey to Healing may provide counseling services to minors, information collected in connection with the provision of professional services may be subject to HIPAA, applicable state law, parental or legal guardian rights, and other applicable requirements.

Parents, guardians, or individuals with legal authority regarding a minor’s healthcare should contact the practice directly with questions about privacy and access to records.

17. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, scheduling systems, payment services, or other external websites.

We do not control the privacy practices, security, or content of third-party websites.

Once you leave our Website, your interactions with another website or service are governed by that provider’s terms and privacy policies.

We encourage you to review the privacy policies of third-party websites before submitting personal information.

18. Social Media

Your Journey to Healing may maintain accounts or profiles on third-party social media platforms.

Information you voluntarily post, comment on, or otherwise submit through social media platforms may be visible to others and may be subject to the privacy policies of those platforms.

For your privacy and confidentiality, please do not disclose confidential clinical information or identify yourself as a client of Your Journey to Healing through public social media interactions.

We will not publicly acknowledge that an individual is a client of Your Journey to Healing without appropriate authorization.

19. No Emergency Services

Your Journey to Healing’s Website, email, text messaging, contact forms, and other online communication methods are not intended for emergency or crisis services.

If you are experiencing an emergency or believe that you or someone else is in immediate danger, contact your local emergency services or go to the nearest emergency department.

Do not rely on a Website form, email, text message, or social media message to obtain immediate assistance.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we may update the “Effective Date” at the top of this Privacy Policy.

We encourage you to periodically review this page to remain informed about how we protect your information.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Your Journey to Healing, PLLC
1660 S University Dr. #1102
Fort Worth, TX 76107
Email: vowens@yourjourney2healingpllc.org
Website: https://www.yourjourney2healingpllc.org/

We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.

22. Notice Regarding HIPAA

This Privacy Policy is intended to describe privacy practices related primarily to our Website and electronic interactions.

It is not intended to serve as Your Journey to Healing, PLLC’s HIPAA Notice of Privacy Practices.

Clients receiving healthcare services from Your Journey to Healing, PLLC should review the practice’s separate Notice of Privacy Practices, which provides additional information regarding the use and disclosure of protected health information and clients’ rights under HIPAA.

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Your Journey to Healing, PLLC
Your journey matters. Your privacy matters.

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